Last Updated: 2026 | nexumsystemltd.com
1. Introduction
Nexum System Limited operates the website nexumsystemltd.com and provides AI automation services to businesses across multiple industries. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book a consultation, or use our services.
By using our website or engaging our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
- Contact information: name, email address, phone number, business name, city
- Business information: details about your business provided during an AI Audit or consultation
- Payment information: processed securely through Paystack. We do not store card details directly.
- Communications: messages, emails, and responses you send us
2.2 Information We Collect Automatically
- Call recordings: with your consent, AI-assisted calls may be recorded for quality and training purposes
- Website usage data: pages visited, time spent, clicks, and browser type via analytics tools
- Booking data: appointment details collected when you schedule through Calendar
2.3 Information From Third Parties
- Business information sourced from publicly available directories for outreach purposes
3. How We Use Your Information
We use your information to:
- Contact you regarding our AI automation services and free AI Audit offer
- Deliver and manage the services you have purchased from us
- Process payments and issue invoices and receipts
- Communicate updates, service notifications, and support responses
- Improve our services, workflows, and AI systems
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Third-Party Services
To deliver our services, we use the following third-party platforms. Each has its own privacy policy:
- HubSpot — CRM, stores contact and pipeline data
- VAPI — AI voice calling system
- Twilio — Phone numbers and SMS delivery
- Calendar — Appointment booking
- Paystack — Payment processing
- ElevenLabs — AI voice generation
- n8n — Workflow automation
We only share data with these platforms as necessary to deliver our services.
5. Data Retention
We retain your information for as long as:
- You are an active client of Nexum System Limited
- Required to fulfil contractual obligations
- Required by applicable law
Upon termination of engagement, we delete or anonymize personal data within 90 days, unless legal obligations require longer retention.
6. Your Rights
You have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request that inaccurate data be corrected
- Deletion — request that your data be deleted, subject to legal obligations
- Opt-out — unsubscribe from communications at any time by contacting us directly
- Portability — request your data in a portable format
To exercise any of these rights, contact us at: support@nexumsystemltd.com
7. Cookies
Cookies are small files stored on your device. We keep our use of them minimal and group them as follows:
7.1 Strictly Necessary (always active)
- Session cookie (PHPSESSID): keeps the site secure by protecting forms against cross-site request forgery (CSRF) and maintaining your admin login session. The site cannot function securely without it, so it is exempt from consent.
- Consent preference: when you accept or decline cookies, we store that choice in your browser's local storage so we don't ask you again.
7.2 Analytics & Performance (consent required)
Where used, these help us understand how visitors use the site so we can improve it. We do not load any analytics or tracking cookies unless you click Accept on our cookie banner. If you decline, no non-essential cookies are set.
7.3 Managing Your Choice
You can change your decision at any time using the Cookie Settings link in the website footer, or by clearing your browser's site data. You can also block or delete cookies in your browser settings, though this may affect certain features.
8. Security
We implement industry-standard security measures to protect your data including:
- Encrypted data transmission (SSL/TLS)
- Restricted access to personal data within our team
- Secure credential management for all platforms
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.
9. Children's Privacy
Our services are intended for business owners and professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data:
